TIS Process Guidance Tools Help Reduce Average Handling Time
Fp Archives • 16 years agoIn any customer-facing or contact centre environment, TIS EPSS facilitates prompt decision making by proactively generating pertinent information and responses.
Aspect Announces UC Apps For Contact Centres
Fp Archives • 16 years agoThe UC applications utilise the capabilities from Aspect Unified IP and PerformanceEdge Microsoft .Net Web services-based platform products
Ganesh Lakshminarayanan Appointed VP GCSS, Dell
Fp Archives • 16 years agoGanesh S. Lakshminarayanan is the new Vice President of Global Consumer Services and Support (GCSS).
Drishti Launches DACX Ameyo For Contact Centres
Fp Archives • 17 years agoDACX Ameyo has been designed with a view to offer innovative business packages, on Hosted (SaaS), On-Premise and hybrid models, as per specific needs of enterprises.
Servion-Cisco To Deliver IP-based UC Solutions
Fp Archives • 18 years agoServion Global Solutions and Cisco have inked a strategic agreement to jointly deliver Internet Protocol (IP) based Unified Communications solutions to enterprises globally.
Synchrony 7.0 For Contact Centres
Minu • 18 years ago