Contact Centres

TIS Process Guidance Tools Help Reduce Average Handling Time

In any customer-facing or contact centre environment, TIS EPSS facilitates prompt decision making by proactively generating pertinent information and responses.

Aspect Announces UC Apps For Contact Centres

The UC applications utilise the capabilities from Aspect Unified IP and PerformanceEdge Microsoft .Net Web services-based platform products

Ganesh Lakshminarayanan Appointed VP GCSS, Dell

Ganesh S. Lakshminarayanan is the new Vice President of Global Consumer Services and Support (GCSS).

Drishti Launches DACX Ameyo For Contact Centres

DACX Ameyo has been designed with a view to offer innovative business packages, on Hosted (SaaS), On-Premise and hybrid models, as per specific needs of enterprises.

Servion-Cisco To Deliver IP-based UC Solutions

Servion Global Solutions and Cisco have inked a strategic agreement to jointly deliver Internet Protocol (IP) based Unified Communications solutions to enterprises globally.

Synchrony 7.0 For Contact Centres