Servion-Cisco To Deliver IP-based UC Solutions

Servion Global Solutions and Cisco have inked a strategic agreement to jointly deliver Internet Protocol (IP) based Unified Communications solutions to enterprises globally.

“With this agreement, we intend to transform consumer experience through consultative engagements and deep understanding of the customer and technology. Cisco’s cutting edge technologies combined with Servion’s expertise in the CIM domain will help organisations integrate, optimise, and simplify existing and future investments in CIM technologies,” observed Madhavan S, executive director, Servion Global Solutions.

According to Avinash Purwar, VP – Channels, India and SAARC, Cisco, “Servion’s established presence and domain expertise as an end-to-end CIM solutions provider will complement Cisco’s technology leadership and market presence in delivering intelligent and flexible Unified Communications for Contact Centres. Servion and Cisco will jointly address the Internet Protocol based Contact Centre solutions market that merges IP telephony technology, intelligent contact management technology, and legacy Contact Centre applications into a Unified Communications platform to deliver personalised and superior customer service.”

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