Aspect Announces UC Apps For Contact Centres

Aspect has announced six new UC applications for the contact centre. The UC applications utilise the capabilities from Aspect Unified IP and PerformanceEdge Microsoft .Net Web services–based platform products to help companies enhance their customer service, collections and sales and telemarketing business process.

UC applications from Aspect include Seamless Customer Service, Blended Interaction, Streamlined Collections, Optimised Collections, Productive Workforce and Productive Workforce for Aspect eWorkforce Management.

Mike Sheridan, Senior VP of Strategy and Marketing, Aspect said, “The UC applications were designed with a specific purpose in mind to help organisations improve particular business processes– such as customer service, sales and collections – while at the same time reducing ongoing expenses. Because the UC applications use targeted software capabilities, they empower business users to manage and change the system dynamically and help free up IT for other projects. These offerings, coupled with Aspect’s UC Services practice, deliver a true unified communications solutions portfolio of software and services.”

“Aspect and Microsoft share a vision of software-powered UC solutions that address companies’ requirements throughout the enterprise and in the contact center. The new UC applications and Aspect’s unified communications solutions portfolio further demonstrates the company’s commitment to streamlining communications processes for all its business customers using Microsoft UC.”