Drishti Launches DACX Ameyo For Contact Centres

Drishti-Soft Solutions, a provider of communications solutions, has launched a new communications suite for contact centres and enterprises called DACX Ameyo.

DACX Ameyo is an all-in-one communication suite for enterprises offering next-generation information and communications management capabilities including ACD, IP-PBX, CTI, IVR, predictive dialer, voice logger, Presence, sales management, customer care and reporting. It is equipped with application integration and collaboration capabilities across multiple media (voice, video, chat, SMS, e-mail).

DACX Ameyo has been designed with a view to offer innovative business packages, on Hosted (SaaS), On-Premise and hybrid models, as per specific needs of enterprises with processes and business models across different verticals such as telecom, BFSI, healthcare, travel and hospitality. This approach allows contact centres and enterprises to pick-n-choose the best package in terms of price-performance proposition and add on more capabilities as they grow.

Some of the benefits that DACX Ameyo offers to businesses are -

-- Ability to better meet changing business requirements

-- Telco-grade reliability in software with distributed architecture

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-- Lower hardware and technology investments

-- Ability to leverage existing applications and infrastructure

-- Ability to integrate with communication infrastructure (telephony/ data network) and business applications (CRM, HRMS, MIS, CMS) to build composite applications that can be administered and managed centrally