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Thane Police busts gang that duped people in US through call centre; similar scam was unearthed two years ago
•Acting on a tip-off, Thane police raided a call centre in Mira Road area and arrested seven people.
US protectionism: Call centre business model will be under threat if Americans choose to speak to their own
Smurlidharan •The wisdom of and rationale for setting up offshore call centers remain and continue to make sense. It is the cost advantage.
Man arrested for duping US citizens through fake call centre in Kolkata
•The police arrested one person for duping several US citizens from his fraudulent call centre.
NIXXIS, Teleopti Partner For Workforce Mgmt Solutions
Fp Archives •Integration to take place between the Nixxis Contact Suite and Teleopti CCC workforce management solution.
Cold Call Support Scam Rolls On, Warns ESET
Fp Archives •These calls sound like extending their services to resolve the problems on ones system and end up fracturing the system.
Infosys Launches 'SpeedSolve' For Call Centres
Fp Archives •The enhanced communication platform would help resolve queries faster and more accurately by minimising call transfers.
Fullerton's IT Architecture Embedded Into Business Processes
Fp Archives •Anoop Handa, Exec. VP, CIO - Fullerton India Credit Company gives a low down on the customer centric features that sits on the proprietary architecture implemented with off the shelf products.
Tadiran Telecom Launches Next-Gen Call Centre Soln
Fp Archives •CCP system managers can oversee performance and adherence to cost objectives by monitoring features such as the activity of agents, call distribution and traffic statistics.
PROXY Pro 6 Now Provides Remote Desktop Services For Thin Clients
Fp Archives •PROXY Pro 6.10 interoperates with terminal services sessions at the terminal server, allowing for efficient screen recording, remote control and remote monitoring.
Infosys Technologies Launches Finacle Direct Banking Soln
Fp Archives •The solution is an engine for demand generation through online sales enablers, to drive customer acquisition and extend the branchless bank's outreach.