Infosys Technologies Launches Finacle Direct Banking Soln

Infosys Technologies has announced the launch of Finacle Direct Banking Solution, which is designed to support the full-fledged branchless delivery of a range of assets and liabilities solutions, through the Internet, mobile or call centre channels. Infosys also offers complete operational partnership along with the solution including consulting, implementation, and BPO. Two global banks have already chosen Finacle Direct Banking Solution to take advantage of the disruptive direct banking business paradigm.

As more banks across the globe re-align their business strategy towards low-cost customer acquisition, Finacle Direct Banking Solution along with surround services presents banks an entry strategy for business expansion into new geographies, and network expansion in existing markets. It is also an engine for demand generation through online sales enablers, to drive customer acquisition and extend the branchless bank’s outreach.

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Haragopal M, global head - Finacle, Infosys Technologies, said, “Finacle Direct Banking Solution aims to address the growing demand amongst banks of rapid customer acquisition and business expansion at minimal incremental costs. We are delighted that two global banks have already reposed their trust in this offering.”

The solution comes with complete pre-configured parameters and supports multi-lingual call-centre operations, helping banks to implement a direct banking offering in a short period of time. Banks will have STP capabilities for shortened processing cycles, reduced risk and lower operating costs, as well as security features and a framework for further integration with specialised security software. Additionally, the versatile alerts feature provides multi-channel notifications, ensuring that customers receive relevant information through preferred channels. Its self-service capabilities further empower customers to manage their banking activities more efficiently.