NIXXIS, Teleopti Partner For Workforce Mgmt Solutions

NIXXIS, a Belgium based publisher of Call Centre solutions, has announced that it has established a partnership with Teleopti, the supplier of Workforce Management solutions.

“We are pleased to partner with Teleopti. The integration between the Nixxis Contact Suite and Teleopti CCC workforce management solution, will give our call and contact centres customers, the best tools to-date in order to manage efficiently their most precious asset: their people, ”said Luc JACOBS, CEO of NIXXIS. “We are confident that, working together, our customers will realise they can now get the best of breed from both the CTI and WFM worlds.”

Nixxis advanced routing engine enables agents dealing with different Customer Interactions simultaneously and via multiple channels (voice, email, chat, sms, facebook, twitter, linkedin or google+). State-of-the-art workforce management from Teleopti makes sure the right agents are scheduled to achieve the expected service level targets for each channel.

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Both NIXXIS and Teleopti platforms being based on the latest IP technology, the customers can decide to grow their existing systems seamlessly on premise, in a hosted or in a cloud environment.

For customers that will opt for the combined solutions from day one, they will have the advantage to face a single project team minimising the risks during implementation and taking responsibilities end-to-end while benefiting from a competitive value proposition compliant to most demanding business models.

“The partnership with NIXXIS will let our common customers benefit from our combined strength and hundreds of years of call and contact centre experience.” said Magnus GEVERTS, Chief Business Development Officer for Teleopti.