Call Centres

One-Quarter Of Top BPO Providers Will Not Exist in 2012

Gartner: Market exit, acquisitions, and the ascent of new vendors will rearrange the BPO provider landscape.

BPO Mkt Share Of Indian-Centric Vendors To Almost Double By 2010

Indian BPOs account for 5 percent of market revenue generated among the top 150 providers in 2008, according to Gartner.

Drishti Offers 'Reportika' With DACX Ameyo Communications Suite

The Web-based interface allows managers and administrators not only to access reports from anywhere, but also to constantly innovate using different parameters.

IBM India Lab Develops Data Security Solution

The IBM solution offers the required protection for confidential data such as credit card numbers, personal identification numbers (PIN) and social security numbers and prevents it from getting into wrong hands.

Amdocs Smart Agent Desktop For Call Centres

The desktop is designed for companies with call centres that use multiple, disparate customer management applications.

By 2025, around 20 crore young Indians could be jobless due to automation: Mohandas Pai

Pai said that companies are looking at automation, developing artificial intelligence in machines which have potential to replace process based jobs

3,200 jobs to be affected as Verizon decides to close call centres in five states in USA

Verizon Communications Inc said on Thursday it plans to close call centers in five states, including its home state of New York, as the No. 1 wireless company trims head count and reorganizes operations in a saturated wireless market.

Maharashtra police bust fake call centre network in the state

In a massive operation, police busted at least nine call centres in Mira Road town and detained over 770 people for allegedly threatening US and other foreign nationals, police said here on Wednesday.

Life at the other end of the line: The call centre story that just won't hang up

The newest form of sabbatical lit is when an American leaves America to come to India to learn how to be an American.