Drishti Offers 'Reportika' With DACX Ameyo Communications Suite

Drishti-Soft Solutions, a provider of communication solutions, has announced the general availability of its next-generation call centre reporting application ‘Reportika’ with its all-in-one communications suite-DACX Ameyo to help enterprises manage reports efficiently.

Reportika enables contact centres to access and manage information in an adept manner. The Web-based interface allows managers and administrators not only to access reports from anywhere, but also to constantly innovate using different parameters to achieve operational efficiency.

Different businesses operate in different ways. Information access and management is the key to achieving operational efficiencies. Call centres that use standard reporting software can achieve a lot more (in terms of operational efficiency) by constantly innovating around their business processes to achieve higher results. The challenge is not just to manage unstructured data, but also to generate reports from them in a user-specific way.

Nayan Jain, CTO, Drishti Soft, says, “Reportika is an initiative to provide modern contact centres with customisable tools to achieve higher business process efficiencies. We are pretty sure that this tool will simplify the process of reporting in contact centres and thus help them extract the most out of reports to enhance productivity.”

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In order to achieve high productivity, contact centre managers, supervisors and administrators have to extract information from heaps of hidden, clustered data, and present the same in the right way. A dynamic reporting tool like Reportika facilitates them to fetch selective data in runtime, and thus aids them in increasing operational efficiencies.

Reportika allows even those users to design reports that have very little knowledge of SQL and Database. Using Reportika, the user can configure multiple outputs for reports. Moreover, it has three different components viz Designer, Deployer and Runner/ Runtime for designing reports, installing reports and executing reports respectively.