Pantaloon Implements Reflexis Retail Execution Management

In a recent development, Pantaloon Retail has implemented Reflexis Task Manager and StoreWalk in 13 weeks. Pantaloon Retail has more than 1,000 stores across 60 Indian cities. The company is the flagship enterprise of the Future Group, a major business house in India with multiple subsidiaries.

“By implementing Reflexis, we have already seen improvements in customer service and employee productivity through increased visibility into store-level completion and compliance status,” said Ushir Bhatt, CEO of Future Knowledge Services, which is a Future Group company and the services arm for all other Future Group companies. “We are pleased with the scalability of the Reflexis solution, and we anticipate we will realise additional benefits by implementing Reflexis KPI Activator to leverage real-time, metrics-based alerts to respond to problems and opportunities using best practices.”

Prashanth Palakurthi, founder and CEO of Reflexis, said, “Pantaloon Retail is well known in India as a fast growing company that provides its customers with a wide range of products and excellent customer service. We look forward to working with Pantaloon to help drive the company’s growth while improving customer service levels.”