IT Ministry to provide toll free number for digital payment grievances

The government is working to set-up a toll-free phone number 14442 for grievance redressal of customers related to digital payments. The Ministry of Electronics and IT (IT Ministry) along with National Payments Corporation of India is working on a mechanism to provide a common number 14442, where customers of all digital payments platform, including mobile wallets, Unified Payments Interface and BHIM, will be able to register their complaint, according to official sources.

"The Department of Telecom has allocated 14442 to NPCI for setting up its grievance redressal mechanism for customers of all digital payments. The guidelines are in process," an official source said. The government's effort to curb black money in the country has pushed digital transaction on various platforms by up to 8,800%. Digital payments on UPI platform have grown from Rs 3,721 till 8 November 2016 to Rs 3.31 lakh as on 17 May 2017.

Similarly, the transaction on mobile wallets have grown by 104%, Aadhaar enabled payments system by 390% and Rupay debit card transactions by 270% during the same period. Bharat Interface for Money (BHIM) launched on 30 December 2016 has been downloaded by over 2 crore people and total transaction value on it have crossed Rs 1,406 crore.

Updated Date: Jun 13, 2017 11:59 AM