The government is working on developing an app that allows users to book Kaali-Peeli taxis and autos using the app. The app also gives the government a way to track the drivers who refuse to provide services without any concrete reason. According to a report by The Times of India, Maharashtra Transport Department is working with the representatives from all the auto and taxi unions to chalk out the details for the app. The government is also working on forming a dedicated control room for the public transport like taxi and autos in Mumbai.
The planned control room will act as one stop to both book cabs as well as register complaints against drivers who refuse to provide services in addition to behaving rudely.
To give you a perspective, about 15,000 commuters have registered complaints against drivers, mostly for refusing to offer services between 2012 and 2016 as detailed in the report. This new app will ensure that the users don’t face any problem while booking the cab. The auto union has demanded the facility to book autos using a phone number along with GPS facility to track the autos from the control room.
This development comes weeks after the initial report about the plans to work on the app. However, this time the government is serious about the plans to launch the app within six months. According to the report, the drivers who refuse to offer services will face strict punishment that can result in suspension of permits or licences in some cases. This move will ensure that the kaali-peeli taxis and autos stay competitive as more and more people are opting for private players like Uber and Ola Cabs.
The union leaders welcomed the move stating that most drivers have smartphones now and they are willing to come under one roof to accept bookings using an app. The Union will also launch a separate app by the end of the month.