Latest News on Customer Experience Management
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Customer Experience Management - Total results - 5
Sep 25, 2014
Indian firms have the wrong customer experience reporting structureIdeally, CX teams should report into and have the support of the most senior business leader, such as the CEO, to get the resources and investments they need to deliver on their goals...
Aug 23, 2013
UST Global Sets First Telecom Center of Excellence In GurgaonThe center aims to improve the customer experience and operational efficiencies of Communication Service Providers (CSPs) in India.
Mar 08, 2013
Customer Experience Mgmt For Mobile A Billion Dollar Market Opportunity In 2013ABI Research report sizes the CEM opportunity in 2013 at $1.3 billion across the network and IT domains.
Jan 16, 2013
Avaya Announces New APAC Executive AppointmentsRay Teske to drive APAC Service Provider and Global Alliances team, Lee Chong-Win to lead South East Asian Sales as Managing Director, ASEAN.
Jun 21, 2011
Adobe Launches Platform For Customer Experience ManagementNew solutions enable marketing and IT to transform multi-channel customer experiences.