UST Global announced the opening of its first telecom Center of Excellence worldwide in Gurgaon, expanding its footprint in India. The center aims to improve the customer experience and operational efficiencies of Communication Service Providers (CSPs) in the country.
It will have capabilities in providing consulting, customer service and order management, network management, billing and data warehousing, analytics services, M2M and NOC planning, operations and management.
In addition, the center will provide service delivery for numerous international clients in the telecom and other sectors including healthcare, retail, BFSI and government and is fully integrated into the company’s global network.
“Owing to its proximity to the national capital, the center will also serve as an anchor for our government sector business in which we are experiencing positive growth prospects," said Alexander Varghese, Chief Administrative Officer & Country Head, UST Global.
“The advent of 3G, 4G, LTE technologies and cloud-based services for M2M or machine-to-machine connectivity and mobility services such as mobile money, mobile health, and mobile education has changed the way service providers cater to their customers. To remain competitive, they need to be agile, innovative, and incredibly customer focused," said Vivek Varshney, Vice President and head of telecom vertical, UST Global. "The government’s decision to allow 100% foreign direct investment (FDI) in telecom is further expected to change the dynamics. We believe that with our experience of providing wide range of mission-critical IT services in the telecommunications domain and our hybrid global model, UST Global is finely poised to meet the newfound needs of the industry. Our new center of excellence in Gurgaon will cater to needs of telecom service providers, with specialised services such as interoperability testing lab and customised solutions," added Varshney.
UST Global will be hiring professionals specialising in telecom OSS & BSS, network management, and customer experience management as well as those having expertise in emerging areas like M2M communications to support its growth in Gurgaon.
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