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Microsoft Dynamics CRM 2013 Helps Makes Business Personal
Fp Archives •Announces plans to make the next version of Microsoft Dynamics CRM available in the fall of 2013.
Social Media: The New Customer Care Centre
Fp Archives •Social media empowers enterprises to get customer feedback and proactively offer support long before the customer calls the contact centre.
Convergys Forms Strategic Relationship With Microsoft
Fp Archives •The solution will combine MS Dynamics CRM and MS SQL Server 2008 R2 with the modular business support system capabilities of Convergys.
ICICI teams up with Twitter to provide real-time customer support
Fp Archives •Twitter and ICICI Bank on Wednesday announced a partnership that integrates a slew of digital customer care support features for the bank, benefiting millions of its customers with direct online response to their queries and feedback in real-time.
Vodafone India now lets you chat with customer care online
Anuradha •Vodafone India will now allow its customers to talk to customer care executives via chat. The telecom company recently launched a new service...
LG to Bring Remote Customer Care, OTA Updates to Optimus Range
Karan •LG Electronics have announced via a press release that they intend to introduce the LG FOTA (Firmware Over-the-Air) system as well as ‘remote’ customer care services for Optimus smartphones.