Latest News on Customer Care
Showing of 0 - 10 from 9 results
Customer Care - Total results - 9
Jan 10, 2019
All major telcos fail to meet service quality norms in June-September 2018; call drops higher on Idea, Vodafone networksIdea network also failed to meet call drop norm due to around network availability parameter in Assam and North East while BSNL also failed to meet the criteria in West Bengal.
Sep 17, 2018
Apple responds to the complaint about disappearance of purchased movies from iTunesApple Support acknowledged that the movies were gone and attempted to rectify the issue.
Dec 28, 2016
ICICI teams up with Twitter to provide real-time customer supportTwitter and ICICI Bank on Wednesday announced a partnership that integrates a slew of digital customer care support features for the bank, benefiting millions of its customers with direct online response to their queries and feedback in real-time.
Sep 12, 2013
Synnex Buys IBM's Customer Care BPO Services Biz For $505 MnThe IBM operations will be combined with Concentrix, Synnex's global business services division.
Jul 04, 2013
Microsoft Dynamics CRM 2013 Helps Makes Business PersonalAnnounces plans to make the next version of Microsoft Dynamics CRM available in the fall of 2013.
Dec 28, 2012
Vodafone India now lets you chat with customer care onlineVodafone India will now allow its customers to talk to customer care executives via chat. The telecom company recently launched a new service...
Oct 09, 2012
Social Media: The New Customer Care CentreSocial media empowers enterprises to get customer feedback and proactively offer support long before the customer calls the contact centre.
Aug 03, 2011
LG to Bring Remote Customer Care, OTA Updates to Optimus RangeLG Electronics have announced via a press release that they intend to introduce the LG FOTA (Firmware Over-the-Air) system as well as ‘remote’ customer care services for Optimus smartphones.
Feb 15, 2010
Convergys Forms Strategic Relationship With MicrosoftThe solution will combine MS Dynamics CRM and MS SQL Server 2008 R2 with the modular business support system capabilities of Convergys.