All major telcos fail to meet service quality norms in June-September 2018; call drops higher on Idea, Vodafone networks

New Delhi: All major telecom operators failed to comply with the quality of service benchmark during June-September 2018, according to a Telecom Regulatory Authority of India (TRAI) report.

Call drops were higher on Idea Cellular and Vodafone networks in some of the telecom circles during the period, the report showed.

Idea breached call drop norms in Madhya Pradesh, UP West, while Vodafone network failed to meet criteria in UP East and UP West telecom circles.

Call drops on Idea network due to fault in mobile tower or sites were beyond the quality benchmark in Himachal Pradesh, Jammu and Kashmir and North East. State-run BSNL also failed to comply with call drop norms due to mobile tower problem in West Bengal.

Idea network also failed to meet call drop norm due to around network availability parameter in Assam and North East while BSNL also failed to meet the criteria in West Bengal.

Idea also failed in meeting customer service norms like request for closure or termination of services and time taken to refund money to customer after closure of service.

Congestion was found in network of Reliance Jio and BSNL in Rajasthan which led to delay in connecting calls, the report said.

While there were no network related quality issues in Airtel, it failed criteria around accessibility of its call centre or customer care in Bihar, Karnataka and Kolkata.

Tata Teleservices, which is in the process of merging business with Airtel, failed to meet call centre accessibility quality norms in most of the circles where it operates.

To keep watching India’s No. 1 English Business News Channel – CNBC-TV18, call your Cable or DTH Operator and ask for the Colors Family Pack (inclusive of 24 channels), available for Rs. 35/- per month, or subscribe to the channel for Rs. 4/- per day.

To keep watching the Leader in Global Market & Business News – CNBC-TV18 Prime HD, call your Cable or DTH Operator and ask for the Colors Family HD Pack (inclusive of 25 channels), available for Rs. 50/- per month, or subscribe to the channel for Rs. 1/- per day.