Customer

RBI is planning to issue guidelines to reduce customer liability in the event of digital frauds

In view of rising complaints of fraudulent transactions in digital banking, the RBI on Tuesday said it will soon issue guidelines to limit the customer liability.

Gujarat High Court ruling opens doors to legal changes, recognise rights of voluntary sex workers

The Gujarat High Court in its latest judgment provided a caveat that in cases where sex work is voluntary Section 370 of the Indian Penal Code would not apply, thus opening the doors to make more sustainable changes in the legal arena for sex workers

Gujarat HC criminalises visiting brothels: Ruling could lead to harassment of voluntary sex workers, affect livelihood

Although Indian law does not criminalise prostitution, by holding the customers/clients of sex workers liable to punishment under Section 370 of the Immoral Traffic (Prevention) Act 1956, the Gujarat High Court has threatened the livelihood of sex workers in brothels

Titan Company Limited teams up with IBM Watson and cloud services to increase its customer base

IBM on Tuesday announced that Titan Company Limited, India's leading manufacturer of watches and other accessories, is using IBM Watson Customer Engagement and cloud-based solutions.

Critical Action: Indian Cos Adapt Global Solutions

Saurabh Sanghoee, Head of Global Services, Orange Business Services analyses the equation between enterprises, customers and technology; pointing out the need for adapting global solutions for Indian markets.

90% Cos Putting Their Futures At Risk By Not Adapting To Customers

The increasingly choosy and powerful consumer, with an often vociferous voice can make or break reputations in minutes, says Ovum.

IBM Customer Experience Lab Unveils Social, Mobile And Big Data Innovations

Lab introduces first-of-a-kind solutions, bringing together IBM Research and business consultants to drive customer-centric transformations.

Five Location Intelligent Applications For Financial Services Firms

The combination of smartphone adoption, mobile banking, and new technologies enable banks to have a real-world, real-time impact on every consumer's experience. The result: today's location intelligent applications are more customer-centric.

Capitalise On Competitors' Poor Service Through Superior Workforce Mgmt

Retailers are responding with customer-facing technologies to enhance their service offerings, from smartphone apps to social media sites, but so far consumers are unimpressed.

PNB Adopts Risk-Based Adaptive Authentication For Fraud Prevention

System allows proactive prevention of any fraudulent online transactions by studying and analysing customer transaction behaviour.