Civil servants have to become citizen friendly in new governance model, says Jitendra Singh

New Delhi: Civil servants have to become citizen friendly in the new governance model for effective delivery of services, said Union Minister Jitendra Singh on Wednesday.

Inaugurating the 15th civil services day celebration at Vigyan Bhawan in the national capital, he said this is an important occasion for a “serious introspection” as to how we move forward from here to further improve the governance. “Civil services is dedicated to common man and that is its ultimate goal. All of us say that. I think we have no option but to be citizen friendly. Because I can foresee the time when citizens are going to take up a large part of governance,” said Singh, the Minister of State for Personnel.

“The true meaning of civil services day is dedication to the common man, and each civil servant must have steely resolve to bring significant improvements in the lives of the common people,” he added.

Speaking about the theme for civil services day 2022, Singh said, over the years, the expectations of the common man has increased and civil servants have to do serious introspection about their future role with a clear focus on delivery. He said we must focus on officers having 25 years of active service ahead and the current officers must help in their capacity building for making India a frontline nation when it celebrates its 100th year of independence in 2047.

The minister said, today, one cannot visualise India at 2047 through the prism of 2022. He said, the future governance models may redefine the role of a civil servant and governance may pass on more and more to the citizen domain, thus truly personifying the spirit of “maximum governance and minimum government”.

Singh said the nature of indices relevant to 2047 must be perfectly visualised. He added that an intricately interwoven interface of technology, new indices and artificial intelligence may take over in a big way in coming years.

Further, Singh said the civil services day marks an occasion to celebrate the untold examples of civil servants doing the right thing and producing results in critical areas using innovative approaches. It is also an occasion to mark the seminal changes in the Indian administration, to rededicate ourselves to the pursuit of excellence in the service of the nation, he said.

Highlighting Mission Karmayogi’s main mantra of moving from ‘rule to role-based governance’, the minister said civil servants must train themselves for a new and challenging assignment as most of the flagship schemes of the government are now hugely science and technology-based. Singh also inaugurated an exhibition on the awarded initiatives of 2019, 2020 and 2021 on the identified priority programmes and innovations and chaired a plenary session on the topic ‘Vision India@2047-governance’.

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