CIO Must Retain Core Application In-house Than Outsourcing
CIO Must Retain Core Application In-house Than Outsourcing
Dhwani Pandya
• June 17, 2008, 13:09:43 IST
K Harishakar, Head IT, Hindustan Unilever Ltd discusses typical issues associated with service level agreements and suggests looking beyond predefined KPI for higher services.
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