Infosys Launches Finacle Advizor

Infosys Technologies has announced the launch of Finacle Advizor, an integrated platform which empowers banks to deliver products and services through a fully-assisted self-service channel using existing Internet banking capabilities.

The solution provides banking customers a self-service channel, like the Internet, kiosk and ATM, for real-time access to their bank relationship, such as account inquiries, fund transfers, credit card and mutual fund payments and remittances. In addition, Finacle Advizor enables bank customers using the self-service channel to experience the comfort of interacting with a bank representative, who can help with transaction assistance and remote advisory functions. This not only enhances the customer experience but also increases the efficiency of the bank staff, improving the return on investment for the bank from the channel.

Haragopal Mangipudi, Global Head-Finacle, Infosys Technologies, said, “Finacle Advizor provides banks a channel to offer high-touch, personalised and interactive services to customers. The solution can even help banks reach unbanked and remote populations by enabling human interactions through self-service kiosks.”

Using IP convergence and Web 2.0 principles, Finacle Advizor integrates the self-service channel with the comfort of human intervention through video, audio and data communication and co-browsing, virtually recreating the service experience of a branch and also bringing in Triple play and collaboration capabilities of Web 2.0 to banking. The solution leverages the latest developments in Unified Communications technologies and enables banks to offer sophisticated, human-interaction based transactions through otherwise basic self-service channels. Finacle Advizor is available on the Microsoft platform.