Infosys BPO Launches An 'Alternative Delivery Model' As Part Of Strategy

Infosys BPO has announced the launch of its ‘Alternative Delivery Model’ BPO strategy at Kaup in Karnataka. Kris Gopalakrishnan, Executive Co-Chairman, Infosys Ltd. and Swami Swaminathan, CEO and MD, Infosys BPO, launched the Alternative Delivery Model and inaugurated the HR shared services operation in collaboration with Infosys BPO’s service partner, Desicrew.

The focus areas of this Alternative Delivery Model include providing the next frontier in flexibility & competitiveness for clients, enhancing the ability to create a competitive model for outsourcing and creating a sustainable model to access and provide long term career options for BPO talent in India.

“We are pleased to announce the launch of the ‘Alternative Delivery Model’, an important component of our strategy, wherein we are constantly looking for the next wave of differentiation and benefits for our clients. Our success in establishing and commencing live servicefrom a Tier 4 town in India, based on a model of collaboration with an outsourced service provider, reiterates our long-term vision and commitment to rural BPO,” said Kris Gopalakrishnan, Executive Co-Chairman, Infosys Ltd.

“Over the last few years, Infosys BPO has invested extensive time and effort towards continually evolving our operating models. Subsequent to constant introspection on our delivery model, and regular analysis of the business landscape of our clients, we decided to enhance our delivery capabilities in Tier 3 and Tier 4 towns through partnerships with service providers. We expect this model to play a huge role in accessing and retaining BPO talent in India. We have established a network of partnerships with service providers such as Desicrew andother firms to enable us to do the same,” said Swami Swaminathan, CEO and MD, Infosys BPO.

In the coming months, Infosys BPO expects this model to play an important role in delivering value to its clients based on their changing needs. The company also expects this model to significantly accelerate access to talent that may not be geographically mobile. Besides, the talent pool in these towns will hugely benefit by learning about and working on world-class processes and technologies, enabling them to build a ‘Career for Life’ in the BPO industry.