Back in December, we had reported an issue with the OnePlus 5 and 5T where the phones were unable to stream HD content from Netflix, Amazon Prime Video and Google Play Movies. OnePlus seems to have finally come up with a fix for the issue, but it is not as simple as downloading an OTA update.
David Y., a OnePlus community manager posted on a thread associated with the issue stating that the company has announced a programme to fix the issue on the OnePlus 5 and 5T. The issue though is that users will have to send in their devices to OnePlus to have their phones updated 'via a physical connection from an authenticated PC'. He explains that an OTA fix cannot be rolled out in this case due to the way the security processes are handled.
The issue, which has left a lot of OnePlus fans feeling unhappy about their phones, was triggered by the lack of support for Google’s most secure level of Widevine DRM (Level 1). OnePlus claims that only PCs that are "trusted" are allowed to install this support. We're still scratching our collective heads wondering why OnePlus shipped a phone without support for Widevine Level 1, however.
OnePlus has promised to cover the courier costs that users will incur when shipping their devices, provided they live in North America, Europe, India and China. OnePlus says that it will take a maximum of five days to resolve the issue and return an updated device.
While the entire process does seem very cumbersome, OnePlus claims that this is the only possible solution to the problem. What would be playing on the minds of OnePlus users is why the issue was not dealt with before the devices were launched.
In a report by XDADevelopers, we also learn that support for Widevine DRM: Level 1 has been an issue for OnePlus users since the release of its first phone, the OnePlus One. The lack of high resolution streaming on services such as Netflix and Amazon Prime Video is thus an issue across all OnePlus devices.