Customer Support

Flipkart tops consumer study, most preferred e-commerce platform among consumers

Flipkart, India's largest e-commerce marketplace has emerged at the top of a recent consumer study conducted by Red Seer Consulting research firm.

Helpshift: Startup that aims to make customer support hassle-free

Helpshift's Founder and CEO Abinash Tripathy shares that with the ubiquity of smartphones and apps, they saw the unique opportunity to change the status quo and deliver customer delight.

Apple introduces support page on Twitter, gets 50k followers instantly

Apple launched a new Twitter account on Thursday dedicated to customer support, a move that expanded the company's social media presence and prompted immediate reaction from users complaining about their devices.

‘Customer support in the social age is an opportunity’: Urvashi Sheth, SanDisk

In an exclusive interview with Firstbiz, Urvashi Sheth, Senior Director, Global Customer Support, SanDisk, talks about the company's customer support strategy for the Indian market, and how she sees providing customer support in the age of social and instant messaging as an opportunity and not challenge...

Haptik texting customer support app arrives for Android and iOS

Twitter, Pinterest, Tumblr on edge after customer support company gets hacked

It seems that no big company is safe from cyber-criminals right now: a hack attack on customer support service company Zendesk may have exposed user data...

Toshiba Charts Out an India-specific Game Plan

Being in the good books of its Indian consumers seems to be on the top of Toshiba’s priority list. What else could better explain the popular Japanese electronics brand’s India fixation?