Customer Satisfaction

How Banks Can Create Customer Delight

Successful banks are those which use technology to optimise customer experience and create happy customers through multi-channel banking, utilisation of cloud and Big Data analytics, says Andrew Pitcher, SVP and GM - Financial Services, SAP APJ.

Wooing Customers With Technology Is Challenging

Sandeep Phanasgaonkar, President and CTO, Reliance Capital gives an overview of the challenges faced by IT departments in financial sector in order to meet customer expectations

Customer Interaction Management Not Just A Technology, But A Strategy

Customer Interaction Management is not just a technology, but a highly integrated process.