Customer Experience

Showing of 1 - 20 from 44 results
Customer Experience - Total results - 44
Bharti Airtel Q4 Results 2020: Telco slips into red, posts Rs 5,237 cr loss on one-time spectrum charges
Business

Bharti Airtel Q4 Results 2020: Telco slips into red, posts Rs 5,237 cr loss on one-time spectrum charges

Bharti Airtel said it undertook a capex investment of Rs 25,359 crore during the year to ensure strong customer experience besides front-ending some investment to ensure seamless services during the pandemic.

Infosys completes the acquisition of London based Brilliant Basics in a cash deal worth GBP 7.5 million
News & Analysis

Infosys completes the acquisition of London based Brilliant Basics in a cash deal worth GBP 7.5 million

Infosys had announced the acquisition of the product design and customer experience (CX) company on August 3, 2017.

How conversational AI is driving the next generation customer experience, powered by chatbots and assistants
News & Analysis

How conversational AI is driving the next generation customer experience, powered by chatbots and assistants

As AI technology matures, forward-thinking enterprises are plugging in conversational AI in their strategic investment roadmaps to leverage it for their customer service function.

Flipkart to offer behind-the-scenes experience to select customers through guided tours
News & Analysis

Flipkart to offer behind-the-scenes experience to select customers through guided tours

E-commerce major Flipkart will give 20 select customers a behind-the-scene experience of its operations to give them a feel of how online shopping works after an order has been placed.

Banks will use Artificial Intelligence to improve customer interaction in future
News & Analysis

Banks will use Artificial Intelligence to improve customer interaction in future

In the next stage of artificial intelligence (AI) adoption, banks will use AI to help understand the intentions and emotions of customers for better interaction, a new report from Accenture said on Wednesday.

What an effective CRM strategy can do for your business
Biztech

What an effective CRM strategy can do for your business

Let’s look at how an effective CRM (Customer Relationship Management program) can help organisations to retain their customer, while generating more and more business from them.

Travel aggregator AHA Taxis ropes in startup ex-founders at senior strategic roles
Startup

Travel aggregator AHA Taxis ropes in startup ex-founders at senior strategic roles

Startup AHA Taxis, an online aggregator for outstation travel has added two senior professionals, Shailly Tyagi, earlier co-founder at markNmove and Ghanendra Singh, earlier co-founder at LogiXir to its team.

Industry perspectives on customer service being tech driven or emotions driven
Business

Industry perspectives on customer service being tech driven or emotions driven

Three distinct industry experts were brought together on the same platform to share their ideas about key driving parameters of customer service.

Snapdeal acquires predictive marketing technology firm TargetingMantra
Startup

Snapdeal acquires predictive marketing technology firm TargetingMantra

Snapdeal announced the acquisition of ‘TargetingMantra’, a boutique technology company, which working in the field of personalising shopping experience for customers on e-commerce platforms.

Telcos to invest in analytics in 2016 to improve customer experience: Ovum
News & Analysis

Telcos to invest in analytics in 2016 to improve customer experience: Ovum

Personalizing the customer experience, improving operational efficiency and moving to new delivery models are some the top IT trends to expect from telcos in 2016, according to global analyst firm Ovum.

How to invest in customer experience in 2016
Business

How to invest in customer experience in 2016

Marketing leaders need to constantly prove their value today while investing for long-term growth.

The Customer Experience in 2020: Here's what organisations should do
Business

The Customer Experience in 2020: Here's what organisations should do

Organisations should focus on three key opportunities to drive the future customer experience.

Indian firms' digital customer experience foundation is fragile: Report
Biztech

Indian firms' digital customer experience foundation is fragile: Report

About 61 percent of respondents had little confidence in their company's business strategy and technology investment plan for digital customer engagement.

Indian firms have the wrong customer experience reporting structure
Biztech

Indian firms have the wrong customer experience reporting structure

Ideally, CX teams should report into and have the support of the most senior business leader, such as the CEO, to get the resources and investments they need to deliver on their goals...

Customer experience spending surges in India but lacks business alignment
Biztech

Customer experience spending surges in India but lacks business alignment

Despite their potential, many CX practices are currently set up for failure, says Forrester Research analyst Nupur Singh Andley.

Oracle Unveils Oracle Retail Version 14
Biztech

Oracle Unveils Oracle Retail Version 14

The enhanced suite of solutions enables relevant customer engagements across touchpoints, targets assortments, drives improved efficiency from inventory and helps reduce TCO.

Fear Of Losing Customers Will Drive Retailers' Investment In Tech
Biztech

Fear Of Losing Customers Will Drive Retailers' Investment In Tech

One of the biggest challenges that retailers will face in 2014 is the fear of losing their customers, as well as winning new ones, in a very competitive business environment.

Insurers Must Get To Grips With The Real-Time Mobile Marketplace
Biztech

Insurers Must Get To Grips With The Real-Time Mobile Marketplace

Limited economic growth in the developed world means customer-centricity will be key to driving revenue opportunities in 2014.

How Mobility Apps Won Shoppers Stop Brownie Points
Biztech

How Mobility Apps Won Shoppers Stop Brownie Points

Ranjit Satyanath, Customer Care Associate & Sr. GM, Solutions & Tech, Shoppers Stop shares his experience on how mobility apps helped keep both the customers and employees happy.