Customer Experience

Infosys completes the acquisition of London based Brilliant Basics in a cash deal worth GBP 7.5 million

Infosys had announced the acquisition of the product design and customer experience (CX) company on August 3, 2017.

How conversational AI is driving the next generation customer experience, powered by chatbots and assistants

As AI technology matures, forward-thinking enterprises are plugging in conversational AI in their strategic investment roadmaps to leverage it for their customer service function.

Flipkart to offer behind-the-scenes experience to select customers through guided tours

E-commerce major Flipkart will give 20 select customers a behind-the-scene experience of its operations to give them a feel of how online shopping works after an order has been placed.

Banks will use Artificial Intelligence to improve customer interaction in future

In the next stage of artificial intelligence (AI) adoption, banks will use AI to help understand the intentions and emotions of customers for better interaction, a new report from Accenture said on Wednesday.

Oracle Unveils Oracle Retail Version 14

The enhanced suite of solutions enables relevant customer engagements across touchpoints, targets assortments, drives improved efficiency from inventory and helps reduce TCO.

Fear Of Losing Customers Will Drive Retailers' Investment In Tech

One of the biggest challenges that retailers will face in 2014 is the fear of losing their customers, as well as winning new ones, in a very competitive business environment.

Insurers Must Get To Grips With The Real-Time Mobile Marketplace

Limited economic growth in the developed world means customer-centricity will be key to driving revenue opportunities in 2014.

How Mobility Apps Won Shoppers Stop Brownie Points

Ranjit Satyanath, Customer Care Associate & Sr. GM, Solutions & Tech, Shoppers Stop shares his experience on how mobility apps helped keep both the customers and employees happy.

Dell, Oracle Join Forces For End-To-End Solutions

Gives customers the ability to purchase and renew Oracle software support services for Oracle Linux and Oracle VM directly from Dell.

Three Indian Cos Select IBM's Cloud-Based DR Solution

IBM SmartCloud VSR to ensure business continuity and operational resiliency to help respond to disruptions effectively and minimise data loss.