Bharti Airtel Q4 Results 2020: Telco slips into red, posts Rs 5,237 cr loss on one-time spectrum charges
Bharti Airtel said it undertook a capex investment of Rs 25,359 crore during the year to ensure strong customer experience besides front-ending some investment to ensure seamless services during the pandemic.
Successful CX strategies need fundamental design thinking
Infosys completes the acquisition of London based Brilliant Basics in a cash deal worth GBP 7.5 million
Infosys had announced the acquisition of the product design and customer experience (CX) company on August 3, 2017.
How conversational AI is driving the next generation customer experience, powered by chatbots and assistants
As AI technology matures, forward-thinking enterprises are plugging in conversational AI in their strategic investment roadmaps to leverage it for their customer service function.
E-commerce major Flipkart will give 20 select customers a behind-the-scene experience of its operations to give them a feel of how online shopping works after an order has been placed.
In the next stage of artificial intelligence (AI) adoption, banks will use AI to help understand the intentions and emotions of customers for better interaction, a new report from Accenture said on Wednesday.
Let’s look at how an effective CRM (Customer Relationship Management program) can help organisations to retain their customer, while generating more and more business from them.
Startup AHA Taxis, an online aggregator for outstation travel has added two senior professionals, Shailly Tyagi, earlier co-founder at markNmove and Ghanendra Singh, earlier co-founder at LogiXir to its team.
Three distinct industry experts were brought together on the same platform to share their ideas about key driving parameters of customer service.
Snapdeal announced the acquisition of ‘TargetingMantra’, a boutique technology company, which working in the field of personalising shopping experience for customers on e-commerce platforms.
Personalizing the customer experience, improving operational efficiency and moving to new delivery models are some the top IT trends to expect from telcos in 2016, according to global analyst firm Ovum.
Organisations should focus on three key opportunities to drive the future customer experience.
About 61 percent of respondents had little confidence in their company's business strategy and technology investment plan for digital customer engagement.
Ideally, CX teams should report into and have the support of the most senior business leader, such as the CEO, to get the resources and investments they need to deliver on their goals...
Despite their potential, many CX practices are currently set up for failure, says Forrester Research analyst Nupur Singh Andley.
One of the biggest challenges that retailers will face in 2014 is the fear of losing their customers, as well as winning new ones, in a very competitive business environment.
Limited economic growth in the developed world means customer-centricity will be key to driving revenue opportunities in 2014.
Ranjit Satyanath, Customer Care Associate & Sr. GM, Solutions & Tech, Shoppers Stop shares his experience on how mobility apps helped keep both the customers and employees happy.