Crm

Does Salesforce1 Meet The Needs Of Indian Enterprises?

As Salesforce.com consolidates and rebrands its offerings under the Salesforce1 platform, Indian enterprises should carefully consider whether the new avatar has all the solutions that the Indian market needs.

Insurers Must Get To Grips With The Real-Time Mobile Marketplace

Limited economic growth in the developed world means customer-centricity will be key to driving revenue opportunities in 2014.

Indian Banks To Spend Rs. 462 Bn On IT In 2014

Gartner says IT spending for Indian banking and securities firms to grow 9.8% in 2014 largely due to continued bank's expansion strategy.

IIT Graduates Develop CRM Solution For Real Estate

The software is suitable for real-time tracking, updates and analysis, inventory management, sale-purchase, lead generation and CRM.

Telcos Prefer Local Services As They Look To Improve Quality Of CRM

Customer services function moving closer to home, but telcos will have limited flexibility in their contact centre budgets over the coming year, finds Ovum.

Indian SME Server Market Sees 12% Growth YoY

Local India channel partners are assuming a greater role in the SME server market, says AMI.

Jet Airways, IBM Extend Analytics To Customer Contact Centre

Revenue increase by Rs. 20 crore and substantial cost savings expected.

Microsoft Dynamics CRM 2013 Helps Makes Business Personal

Announces plans to make the next version of Microsoft Dynamics CRM available in the fall of 2013.

Capitalise On Competitors' Poor Service Through Superior Workforce Mgmt

Retailers are responding with customer-facing technologies to enhance their service offerings, from smartphone apps to social media sites, but so far consumers are unimpressed.

Marketing And The CIO Race To See Who Can Waste More Money On CRM

Anyone whose job it is to improve the customer experience (unless it's a Chief Customer Officer reporting to the CEO with Board approval and support) has a tough mission.