Salesforce’s biggest deal ever comes days after Google bought big-data analytics company Looker for $2.6 billion.
To achieve aggressive productivity gains, Asia/Pacific CEOs believe that conventional technologies (cloud, ERP, analytics and CRM) will help them.
The products will be delivered in a Software as a Service model (SaaS) from Microsoft Data Centres located in India itself.
US tech giant Microsoft on Wednesday introduced solutions from its partner ecosystem to meet the needs of small and medium businesses across India.
At the Dreamforce conference, Safesforce is ensuring that the AI arrives in enterprise software by announcing the Einstein artificial intelligence AI platform.
Let’s look at how an effective CRM (Customer Relationship Management program) can help organisations to retain their customer, while generating more and more business from them.
Helpshift's Founder and CEO Abinash Tripathy shares that with the ubiquity of smartphones and apps, they saw the unique opportunity to change the status quo and deliver customer delight.
Salesforce continued to dominate the CRM market in 2015, with 19.7 percent of the market. Salesforce leads in revenue in the sales and customer service and support (CSS) segments of CRM
Companies surveyed who are embracing the cloud achieve 25 percent additional growth, while doubling their profits.
To be successful in ERP adoption organizations need to develop a multi-year strategy for all significant business applications.
Salesforce has been gaining market share from Oracle and SAP in customer relationship management software that helps companies organize and track sales calls and leads.
One of the biggest barriers to greater CRM adoption is the accuracy of data.
Brands will move beyond traditional methods of CRM on mobile such as the SMS or email to meaningfully engage with their customer base. Marketers will see Mobile Display Ads as the new CRM...
Salesforce.com Inc reported better-than-expected quarterly revenue, helped by an increase in demand for its web-based sales and marketing software, and raised its full-year profit and revenue forecast.
Collaborative Applications along with Structured Data Management Software and Data Access, Analysis and Delivery solutions are expected to show the strongest growth over the five-year forecast period.
As Salesforce.com consolidates and rebrands its offerings under the Salesforce1 platform, Indian enterprises should carefully consider whether the new avatar has all the solutions that the Indian market needs.
Limited economic growth in the developed world means customer-centricity will be key to driving revenue opportunities in 2014.