Aspect

How Enterprises Can Deliver Customer Experience 2.0

The Aspect & AGC Thought Leaders Forum: Delivering Customer Experience 2.0, powered by Biztech2.com shed light on the evolving challenges of customer service.

Contact Centre Data Analytics Secrets Revealed

Contact centres are an excellent point to gather customer data and derive insight from there. Chan Kin Tuck, Director, FSI Solution Consulting, Aspect offers best practices to mine this information.

Aspect And Nexidia Partner To Bring Expanded Speech Analytics Application

The partnership will integrate Nexidia's speech analytics applications with Aspect's unified interaction management and workforce optimisation solution to enhance the quality of customer interactions.

Performance Management: Tools That Drive Action, Not Just Reports

Advanced performance mgmt apps enable a structured process through which a company can take steps to improve overall performance against key metrics.

Quality Mgmt: Seven Things You Can Do To Enhance Customer Experience

New technologies, combined with best practices, give contact centres much more advanced capabilities to hone their performance.

Aspect UC Applications For The Contact Centre Leverage VMware

The development allows multiple UC applications to run in parallel as virtual machines, enabling more applications to run on a smaller footprint.

Unified Communications Will Rule The Enterprise

James D Foy, President & CEO, Aspect Software talks about the evolution of technology in the contact centre industry and unified communications.

The UC Journey: Leading To Enterprise Transformation - Part 1

Aspect and Biztech2 present the IT Leaders Power Panel on UC.

The UC Journey: Leading To Enterprise Transformation - Part 2

Aspect and Biztech2 present the IT Leaders Power Panel on UC.

Aspect Announces UC Apps For Contact Centres

The UC applications utilise the capabilities from Aspect Unified IP and PerformanceEdge Microsoft .Net Web services-based platform products