Latest News on Aspect
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Aspect - Total results - 20
Sep 05, 2013
From Contact Centre To Profit CentreBiztech2.com and Aspect bring together a powerful discussion on how businesses can gain an edge over competition through better customer experience.
Jun 28, 2013
Aspect Announces Aspect Workforce Mobile For Mobility ManagementAspect Workforce Mobile is a mobile application designed to give contact centre agents greater mobile access to Aspect's Workforce Management solution.
May 29, 2013
i-Energizer Chooses Aspect Unified IP- Advanced List ManagementAspect Unified IP Advanced List Management will give iEnergizer to easily develop, deploy and analyse sophisticated contact strategies across single or multiple diallers.
Apr 18, 2013
Analytics To Address Privacy Challenges On SocialSpence Mallder, SVP & CTO, Aspect talks about the security and privacy challenges on social media and how it can be addressed.
Apr 17, 2013
Mobile And Social Key To Contact Centre StrategySpence Mallder, SVP & CTO, Aspect talks about the trends in the contact center space and Aspect Social.
Feb 13, 2013
How To Set Up The Next-Gen Contact CentreJagannath Narendran, Senior Vice President (APAC), Aspect, explains the importance of the next generation of contact centres in enhancing customer experience today.
Nov 19, 2012
How Enterprises Can Deliver Customer Experience 2.0The Aspect & AGC Thought Leaders Forum: Delivering Customer Experience 2.0, powered by Biztech2.com shed light on the evolving challenges of customer service.
Sep 26, 2012
Contact Centre Data Analytics Secrets RevealedContact centres are an excellent point to gather customer data and derive insight from there. Chan Kin Tuck, Director, FSI Solution Consulting, Aspect offers best practices to mine this information.
Apr 30, 2012
Aspect And Nexidia Partner To Bring Expanded Speech Analytics ApplicationThe partnership will integrate Nexidia's speech analytics applications with Aspect's unified interaction management and workforce optimisation solution to enhance the quality of customer interactions.
Nov 03, 2010
Performance Management: Tools That Drive Action, Not Just ReportsAdvanced performance mgmt apps enable a structured process through which a company can take steps to improve overall performance against key metrics.