#ZeroTolerance: Reliance Fresh CEO takes to social on woman's complaint, sacks 2 staffers

Kolkata: Tendering an unconditional apology to a woman customer who complained of sexual harassment at a company outlet here, Reliance Fresh dismissed two store employees, said a top company official. Soon after Darjeeling Chronicle put out a Facebook post based on the customer's version, Reliance Fresh took action, sacked the offending staffers, welcomed customers back, apologized to the lady in question and put all details out on social.

Reliance Fresh stepped on the gas immediately after the complaint and put two women - both highly regarded professionals on the job to report back on their findings with a 72 hour deadline. The 2 women - Pratiba Paul, Deputy Commissioner of Police (Retd) and Sarita Joglekar, counsel at Reliance headquarters are already on the job and going into "all the information from 6 cameras and DVRs at the store, and speaking to every single staffer on duty at the time," said a company official.

In a series of postings on social media, Reliance Fresh CEO Damodar Mall tendered the apology to the woman - Rajashree Tamang Lama and also informed her of the action taken so far and welcomed her back to the store.

"We welcome Rajshree ji (the customer) back to our store. We have terminated the offending staffer, Sumit Rajbhar, on account of gross indiscipline and breach of code of conduct," Mall posted.

Mall said the services of the on-duty store manager was also terminated for dereliction of duty.

Images captured on the closed-circuit television at the store have been given to Paul and others authorities.

The accused staff had flashed at Rajashree Tamang Lama, a final year law student at Calcutta University, following which she reported the matter to the duty manager, who allegedly did not take any serious action.


Updated Date: Mar 06, 2016 22:04 PM

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