Western Railways introduces system to let passengers keep tabs on the hygiene of toilets at 17 Mumbai stations

The Western Railway (WR) has introduced a mechanism under which users can rate and provide feedback about the hygiene of toilets at the 17 stations under its jurisdiction, a senior official said.

Representational image. Reuters

Representational image. Reuters

"On the occasion of World Toilet Day yesterday, we tied up with urban technology firm Gaia to provide smart feedback system to track and monitor the cleanliness of toilets across 17 stations of our Mumbai Division," he said.

Under the Smart Feedback System for cleanliness of lavatories, users have to scan the QR code, provided in front of the toilets, and answer questions regarding their upkeep and behaviour of the attendant, among other things. This will help the WR assess cleanliness of the toilets and customer (passenger) satisfaction, the official said.

The official said based on the feedback from users, the Railways will take action against errant contractors by way of fines or blacklisting.

"The 17 stations under the Mumbai division are Churchgate, Marine Lines, Charni Road, Grant Road, Lower Parel, Elphinstone Road (Prabhadevi), Dadar, Matunga Road, Mahim, Bandra, Goregoan, Andheri, Kandivali, Borivali, Dahisar, Bhayander and Nallasopara," WR chief spokesperson Ravinder Bhakar said in a statement.

"The pay and use toilets at these stations have been either recently constructed or renovated with modern infrastructure and amenities," he said.

Bhakar said the feedback system will enable the Mumbai Division to monitor the facilities and sanitation level at public toilets across the stations under its jurisdiction.

Updated Date: Nov 21, 2017 07:46 AM

Also Watch

Watch: The true stories from Dharavi that inspired Rajinikanth's Kaala
  • Thursday, March 8, 2018 Watch: Cyrus Khan talks about Parkour, jumping across walls and why he hates sitting
  • Thursday, May 31, 2018 Unwind: India's basketball sensation Amjyot Singh has his eyes set on becoming an NBA regular
  • Monday, May 28, 2018 First Day First Showsha — Review of Solo: A Star Wars Story in 10 questions
  • Saturday, May 19, 2018 Social Media Star: Rajkummar Rao and Bhuvan Bam open up about selfie culture, online trolls