UGC orders varsities to make their grievance redressal mechanisms public

New Delhi: The University Grants Commission (UGC) has asked varsities in the country to put up notice boards for ensuring awareness about the establishment of grievance redressal mechanism and their student grievances portal. [caption id=“attachment_1371955” align=“alignleft” width=“380”] Representational image. Ibn live[/caption] The universities have also been asked to ensure they have grievance redressal cells manned by a nodal officer. “All universities and higher education institutions have been directed to have a notice or flex board fixed to ensure publicity/awareness of the establishment of grievance redressal mechanism and UGC’s students’ grievances portal,” the commission said in a communique to varsities. “This would help in effective redressal of the grievances,” it said. The nodal officer, the person in-charge, of the grievance cell of the university, will monitor and respond to students’ grievances lodged on the portal. “The officers in addition to handling grievances of the respective university will also be responsible for handling grievances of colleges affiliated to their university and report the action taken on the portal,” the UGC said.