IndiGo to refund all passengers for flight cancellations due to COVID-19 by 31 Jan

The airline said it has already processed nearly Rs 1,000 crore of refunds, which is approximately 90 percent of the total amount it owed customers

Press Trust of India December 07, 2020 18:57:02 IST
IndiGo to refund all passengers for flight cancellations due to COVID-19 by 31 Jan

Representational image . Reuters

New Delhi: IndiGo on Monday said it will refund all customer credit shells, which were created when flights were cancelled due to the coronavirus lockdown earlier this year, by 31 January, 2021.

The airline in a statement said it has already processed close to Rs 1,000 crore of refunds, which is approximately 90 percent of the total amount it owed to its customers.

IndiGo chief executive officer Ronojoy Dutta said the sudden outbreak of COVID-19 and the resulting lockdown brought the airline''s operations to a complete halt by the end of March.

"As our incoming cash flow dried up, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers," he noted.

However, with the resumption of operations and a steady increase in demand for air travel, the airline''s priority has been to refund the credit shell amounts in an expedited manner, Dutta said.

"We are pleased to commit that we will disburse the full 100 per cent credit shell payments latest by January 31, 2021," he said. India resumed scheduled domestic passenger flights on 25 May after a gap of two months due to the coronavirus lockdown.

Scheduled international passenger flights continue to remain suspended in the country since 23 March due to the pandemic.

However, airlines have been permitted to operate special international flights under the Vande Bharat Mission since May and under the bilateral air bubble pacts since July.

Updated Date:

Find latest and upcoming tech gadgets online on Tech2 Gadgets. Get technology news, gadgets reviews & ratings. Popular gadgets including laptop, tablet and mobile specifications, features, prices, comparison.

also read

WHO expert team arrives in Wuhan to begin investigating the origins of the COVID-19 pandemic
World

WHO expert team arrives in Wuhan to begin investigating the origins of the COVID-19 pandemic

A single scientific visit is unlikely to confirm the origins; it could take years of genetic analysis and epidemiological studies to find an answer.

India's COVID-19 vaccination drive sees tens of thousands opt out; experts point to fear, misinformation
India

India's COVID-19 vaccination drive sees tens of thousands opt out; experts point to fear, misinformation

Authorities have stepped up efforts, to catch up to the national goal of innoculating 300 million people by July 2021.

As COVID-19 vaccination drives expand globally, many in India opt out of getting priority doses
World

As COVID-19 vaccination drives expand globally, many in India opt out of getting priority doses

Nationwide rollouts began in Brazil and Azerbaijan, while Britain and France widened inoculations to all elderly people.