Air India says services restored, 6 hours after global server failure that delayed several flights across airports

Air India flights across the world were delayed on Saturday morning as the airline suffered a failure on its main server. Angry travellers stranded in Delhi and Mumbai airports tweeted photographs of chaos from the early hours of the day.

FP Staff April 27, 2019 09:36:51 IST
Air India says services restored, 6 hours after global server failure that delayed several flights across airports
  • The airline said its SITA server has been hit since 3.30 am on Saturday

  • The effects of the technical snag were felt particularly at Delhi's Indira Gandhi International Airport

  • This the second time in a year that the airline has been hit after its server shut down globally

Air India its services had been restored, nearly six hours after flights across the world were delayed on Saturday morning as the airline suffered a failure of its main server. The effect of the server failure is likely to result in further delays through the day.

Angry travellers stranded in Delhi and Mumbai airports tweeted photographs of chaos from the early hours of the day.

The airline said its SITA server has been hit since 3.30 am on Saturday, and that it was working to resolve the issue. SITA is a multinational information technology company providing IT and telecommunication services to the air transport industry.  "Our technical teams are on work and soon the system may be recovered. The inconvenience is deeply regretted," ANI had reported an Air India spokesperson as having said.

The effects of the technical snag were felt particularly at Delhi's Indira Gandhi International Airport where the number of stranded passengers reportedly crossed a hundred, reported News18.

This the second time in a year that the airline has been hit after its server shut down globally.

The server failure came a day after Air India announced that from 1 May, if a customer wants to cancel or make changes to an air ticket within 24 hours of booking, he or she will not be charged any fee. However, this facility will be available only if the flight is scheduled at least seven days after the booking date.

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