Air India passenger finds cockroach in meal served; airline apologises, initiates 'corrective action internally'

Air India issued a statement in Twitter, saying: 'We sincerely apologise for the incident where our valued passenger had a disappointing experience with the meal served on board our Bhopal-Mumbai flight.'

Press Trust of India February 05, 2019 00:04:15 IST
Air India passenger finds cockroach in meal served; airline apologises, initiates 'corrective action internally'
  • Rohit Raj Singh Chauhan, who was on the the Air India plane tweeted on Saturday he was served idli-vada-sambar during the flight and it had a cockroach in it

  • He also posted a picture of the food served where a cockroach could be seen

  • The airline took to Twitter to say that Air India has zero-tolerance policy and has initiated corrective action internally

New Delhi: Two days after one of its passengers found a cockroach in the food served aboard a Bhopal-Mumbai flight, Air India on Monday apologised and said it has initiated "corrective action internally".

Air India passenger finds cockroach in meal served airline apologises initiates corrective action internally

Representational image. Reuters

"We sincerely apologise for the incident where our valued pax (passenger) had a disappointing experience with the meal served on board our Bhopal-Mumbai flight. Air India always endeavours to ensure our pax enjoy our services," it issued a statement on Twitter.

Rohit Raj Singh Chauhan, who was on the the Air India plane heading to Mumbai from Bhopal, tweeted on Saturday he was served idli-vada-sambar during the flight and it had a cockroach in it. He also posted a picture of the food served where a cockroach could be seen.

"We have taken serious note of the incident and immediately issued a strong notice to the caterer concerned. Air India has zero-tolerance policy in this respect and has initiated corrective action internally. Our senior officials are in touch with the aggrieved passenger," the airline tweeted.

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