 "Flyers now want to use smart watches, glasses to aid them in journeys: survey")
New Delhi: A major chunk of air travellers the world over are tech-savvy and are gradually getting hooked to using devices like smart watches and glasses to help them on their journey, a latest global survey has shown.
The survey carried out jointly by the Geneva-based aviation communication and IT firm Societe Internationale de Telecommunications Aeronautiques (SITA) and aviation journal Air Transport World showed that nearly 77 per cent of the passengers surveyed would be comfortable using wearable technology to help them in their air travel.
The annual global survey, which sampled 6,277 passengers travelling through the world’s top 30 airports, highlighted the growing importance of tech-savvy passenger.
[caption id=“attachment_89952” align=“alignleft” width=“380”]  Representational image. [/caption]Almost every passenger, or 97 per cent of them, carried a smartphone, tablet or laptop when they flew and one in five travelled with all the three.
The passengers also wanted to be able to use technology at every point of the journey and many of them already do.
While 76 per cent of them use airline apps, 43 per cent say this has made a definite improvement to their travel and planning the travel.
Over half of those surveyed also sought more investment in technology to help them in better comparability of airline fares (54 per cent), better real-time flight information (52 per cent) and in-flight wireless services (52 per cent).
About 53 per cent wanted personalised alerts about any delays sent directly to their phones and 57 per cent sought airport maps and directions. Half would like to use their smartphone for boarding instead of a paper boarding pass, the survey showed.
SITA CEO Francesco Violante said that “tech-savvy passengers expect more personalised apps and services consistently delivered on the web, to their phone or tablet”.
He said new technologies like smart watches and glasses have now become commonplace and “they present a great opportunity for airlines and airports to engage directly with their passengers to provide efficient services throughout the journey”.
PTI
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