Wipro-Oracle To Deliver Warranty Mgmt, Analytics Soln

Wipro Technologies has announced an initiative with Oracle to jointly deliver a Warranty Management and Analytics solution for the Industrial Manufacturing, Automotive and High Tech industries.

This combined solution will leverage Wipro’s industry expertise and Oracle’s Siebel CRM applications to help streamline the warranty management process across OEMs and their suppliers, dealer service providers, and contract manufacturers to help reduce warranty expenses and fraudulent claims.

“Around 4 percent of warranty claims are fraudulent, making it one of the biggest challenges that the industry is facing today,” said John Barcus, Vice President, Manufacturing Industry Business Unit, Oracle. “We believe there is an immense opportunity to reduce these losses and an effective product warranty management solution is pivotal in helping reduce fraud-related losses. Wipro’s strong domain expertise in the Manufacturing, High Tech and Automobile industries and experience in development and deployment of Siebel CRM applications makes it a powerful partner for this solution.”

“Wipro is excited to work with Oracle in developing the Warranty Management solution to help our customers manage their claims more efficiently and accurately,” said N. S. Bala, Senior Vice President, Manufacturing Industry SBU, Wipro Technologies. “We believe that a streamlined warranty process and analytics will allow customers to better predict their warranty exposure and better manage their warranty reserves. The solution will be hosted for demonstration at Wipro’s state-of-the-art Oracle Lab, OZONE allowing our clients to see the solution before their own infrastructure is up and running.”

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