Wipro Implements Cloud CRM App At Janalakshmi Financial Services

Wipro Technologies is supporting Janalakshmi Financial Services’ new ‘Retail Liability’ business. This implementation uses a leading public cloud CRM application. Wipro has already completed the successful implementation of the core loan origination process at Janalakshmi more than a year ago.

Faced with the need for a highly manageable and flexible solution for tracking collections and growing data volumes, Janalakshmi opted for the cloud CRM system. Starting from single group loans, the microfinance company has now moved to a wider basket of individual loans with optimised approval cycles.

“Wipro has been instrumental in shaping up our new liabilities business, by offering a seamless integration with third party in a secure and agile environment. Wipro ‘s implementation of the cloud CRM solution is helping us grow at significant pace by complete automation of business processes at reduced cost and time and timely slicing of business data for better view and control of our new business”, says Ramesh Ramanathan, Founder and Chairman, Janalakshmi.

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“Wipro with Janalakshmi’s support was committed to streamlining the microfinance service provider’s business process flows, and close the loop from customer acquisitions, to processing loan applications and ensuring collections. The SAAS delivery model helped control IT outflows, enabling non linear growth, without compromising on data security, control and compliance vital for any business”, said CS Swaminathan, Vice President CRM, Enterprise Application Services, Wipro Technologies.