Wipro - Compuware To Drive Continual Service Improvement

Compuware Corporation and Wipro have announced a partnership to enable organisations to continually improve service quality by leveraging ITIL v3 and Six Sigma. Wipro’s Business Service Analysis, Transformation and Optimisation (BATON) consulting solution includes Compuware’s Vantage Service Manager, a service management product that automates Six Sigma techniques.

“ITIL v3 emphasises continual service improvement and recognises the need for other industry accepted practices such as Six Sigma,” said Suraj Prakash, Wipro VP, Quality Consulting Group. “Vantage Service Manager helps IT automatically collect, measure and analyse data to provide meaningful information to business and IT executives. Moreover, with Vantage’s proven Business Service Management capability, this further integrates IT with the business.”

ITIL v3’s new seven-step improvement process in the continual service improvement phase complements Six Sigma’s DMAIC (Define, Measure, Analyse, Improve, Control) model. Each of the seven steps fits under the DMAIC phases, forming a natural extension of Wipro’s Six Sigma consulting experience and the Six Sigma techniques built into the Vantage solution.

“Wipro’s expertise in ITIL and Six Sigma and Vantage Service Manager’s automated Six Sigma techniques for business service management provide a powerful joint solution,” said Jamie McGuffie, Compuware senior vice president, Partner Business Development. “The combined offering helps IT focus on what is critical to the business and eliminates costs due to poor quality. Compuware is extremely pleased to partner with Wipro, a world leader in delivering strategic business solutions.”