Verizon Business Unveils Cloud-Based Application-Monitoring Tools

In an economic environment where demands are high and margins often thin, problems with critical business applications can quickly turn profits to losses. With Verizon Business’ new Application Assurance service, however, business customers will be better equipped to keep their network-based business processes running smoothly and reliably.

The new Software-as-a-Service (SaaS)-based offering, available in December to Verizon Private IP customers around the world, will enable customers to efficiently monitor both application and network traffic.

The service provides an enterprise-wide view of how applications such as e-commerce websites, voice-over-IP and CRM (customer relationship management) software are performing and how that performance is affecting end-users. As a result, customers can quantify the effect of performance problems.

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The new service is powered by Fluke Networks’ Visual Performance Manager. The enhanced visibility into voice and data application performance provided by Application Assurance complements existing Verizon Application Aware tools.

Blair Crump, group president of worldwide sales with Verizon Business, said, “Our new Application Assurance service tracks performance throughout the extended enterprise and identifies potential vulnerabilities to help IT managers regain control, safeguard assets, and keep video, voice and data traffic flowing smoothly.”

As the new cloud-based capability is offered to Private IP customers via a Software-as-a-Service (SaaS) model, it eliminates the need for companies to purchase or maintain network-management software and hardware.

Application Assurance provides a combination of passive network monitoring, which allows for real-time tracking of who is using an application, for what purpose, when and where, and active monitoring, which employs customised software agents to generate synthetic network traffic for measuring network availability and performance. The SaaS delivery model makes it simple to deploy Application Assurance when and where needed. In addition, both short-term and long-term service contracts are available.