Teleperformance Expands Operations In India

Teleperformance, a provider of outsourced contact centres, has announced the launch of a new centre in Jaipur to handle growing demand for its services. As the company’s third centre in India, Teleperformance Jaipur became fully operational in the second week of July.

Teleperformance’s Jaipur centre has the potential to grow the capabilities and manpower of the company’s India operations. Teleperformance expects to hire local talent to meet growing customer needs and touch full capacity by 2010. Currently, the centre has a number of employees working on expanded business solutions for existing Teleperformance clients. The new contact centre will provide both general support and advanced technical helpdesk services to a variety of Teleperformance clients via traditional voice calling, e-mail, and Web chat.

“We are pleased with the launch of the new centre. Teleperformance continues to experience consistent growth in India, despite today’s economic environment, allowing us to expand our hiring here in India as we meet the needs of our domestic and global clients. We expect to have over 8,000 employees in India by 2010, making India a significant operation centre for Teleperformance,” said Sanjay Mehta, managing director of Teleperformance India.

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Teleperformance in India now serves both domestic and global clients from Jaipur and its existing outsourcing contact centres in Gurgaon and Indore.