TCS Launches New BI Solution For Healthcare Providers

The new offering provides end-to-end solutions for both administrative and clinical processes to enhance patient services and improve strategic decision making.

hidden June 18, 2009 17:51:55 IST
TCS Launches New BI Solution For Healthcare Providers

Tata Consultancy Services (TCS), an IT services, business solutions and outsourcing firm, has launched Provider Performance Insight, a business intelligence (BI) solution built on SAP BusinessObjects software for hospitals and other healthcare providers. Using its proprietary BI framework, TCS has developed a dashboard that will simplify projects, reduce costs and shorten time to value related to both hospital administration and patient care.

The new solution takes just three to five months to deploy and provides end-to-end solutions for both administrative and clinical processes to enhance patient services and improve strategic decision making.

"The escalating cost of healthcare makes it imperative for all healthcare providers to evaluate efficiencies in every aspect of their business," said Debashis Ghosh, head of Life Sciences and Healthcare at TCS. "Both patient care and operational effectiveness need to be evaluated, improved and tracked on an ongoing basis and this will be enabled by our solution."

The dashboard has been developed using TCS' hBIDS (healthcare analytics framework) and built on the SAP BusinessObjects Xcelsius software. The hBIDS framework has a list of performance indicators covering most of the operational and clinical areas of a hospital, including customer care and satisfaction, resource utilisation, staff satisfaction, staff utilisation, clinical outcomes, and financial measurements.

The Provider Performance Insight solution provides a snapshot of patient care delivery activities; performance evaluations of patient service; ability to optimise staffing levels to reduce overall cost; ability to track and trend staffing ratios over multiple periods; real-time assessment of overall financial status; ability to compare revenue across peer organisations or departments and increase revenue across clinical service lines.

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