Tata Teleservices Selects SAP To Power Future Growth

Tata Teleservices Ltd (TTSL) will be consolidating its business processes onto a single SAP platform based on an agreement signed in the first quarter of 2009. This will enable TTSL to leverage SAP’s pre-configured global best practices to address state-specific requirements across its 22 telecom circles. Further, the solution provides greater enterprise-wide visibility at the corporate level to achieve strategic, operational, technical and financial efficiency.

To continue its growth momentum, TTSL is now consolidating its IT infrastructure. In a market driven by rapidly-changing consumer behaviour, TTSL’s key to remaining competitive was in choosing an application that is able to support its endeavour to provide attractive telecom tariffs and continually-enhanced service delivery to its customers. Simultaneously, it also needed to lower costs while making strategic investments in its network and service offering to achieve improved customer satisfaction.

Tata Teleservices will implement the SAP ECC 6.0 solution, which leverages the strength of the Netweaver platform, and is expected to harmonise data across operations, sales and finances and enable end-to-end management of products, assets, distribution and customer needs.

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“We required an integrated enterprise solutions partner, which is where SAP’s key strength lies,” said A G Rao, chief technology officer and president, Tata Teleservices. “Having worked with SAP in the past, we were confident that this implementation will enable us to integrate, reduce and maintain processes across the organisation, and in turn not only improve our operational efficiency, but also support our vision to lead the Indian telecom space.”