Tata Motors Empowers Business Initiatives With IT

BMC Software has announced that Tata Motors Limited has selected BMC’s Business Service Management (BSM) to assist and empower Tata Motor’s IT initiatives to support the company’s business goals.

“The goal of our IT organisation is to be strategic to the business, and proactively help drive business goals, rather than reactively respond to IT outages and service issues,” said Probir Mitra, chief information officer, Tata Motors. “BMC’s BSM approach enables us to align our IT services with business needs and proactively manage the availability of business services powered by IT components.”

“In our highly competitive industry, it is important to provide the highest service levels possible to our customers and seek continual quality improvement. With ITIL and ISO 20000, we want to create a culture of continual improvement and best practices. BMC has in-depth knowledge about ITIL and provides automated solutions mapped to ITIL processes that will help us achieve ISO 20000 certification,” continued Mitra.

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“Companies have become increasingly aware that any IT disruptions, however major or minor, have the potential to cause significant losses in sales and customer service that can saffect a company’s bottom line,” said Pankaj Dhume, general manager, BMC Software India. “As the leading provider of BSM and ITIL-aligned solutions, we are committed to ensuring Tata Motors’ IT organisation not only supports the business, but is a strategic business advantage delivering the highest levels of service quality and availability.”