Talisma Launches Solution For Government Vertical

Talisma, a provider of customer relationship management (CRM) solutions, has announced the availability of their Citizen Relationship Management solution that allows government agencies to implement public-facing mechanisms that provide the right information, to the right people, at the right time and in the right manner.

Talisma Citizen Relationship Management (CRM) is a solution that improves the government’s relationship with its citizens by placing the citizen at the heart of the organisation’s processes, activities and culture.

Talisma’s vertical solution for government is designed to help government agencies and departments comply with a variety of regulatory requirements and provide better citizen satisfaction. CRM is a pervasive requirement throughout the government, be it state government or central government. Integrated citizen intelligence is targeted towards improving the issue resolution process by capturing and analysing important data pertaining to complaints, or even public dissemination of key information.

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Raj Mruthyunjayappa, managing director, Talisma’s Asia-Pacific Operations, said, “Talisma’s government solution provides citizens with information gateways and internal staff with automated solutions that meet the changing requirements of government legislation.”

This vertical solution by Talisma offers a built-in grievance redressal mechanism for tracking complaints and feedback ensuring that nothing falls through the system. Calls, issues, service requests, etc, are automatically categorised, prioritised and routed, thus improving response time and visibility, and simultaneously providing personalised responses. In addition to this, citizens can register for Events, make online payments, schedule meetings with specific staff members, etc, through Talisma’s solution that ensures transparent transactions.