SWAFE BPM Brings Down System Failure Rate By 50-70%

SWAFE BPM (Business Process Management) brings down the rate of system failures by 50-70 percent mainly due to their organised and transparent system. SWAFE curtails system failures, thereby reducing loss to their clients and helping safe guard their interests. SWAFE, the Information and Infrastructural Technology company, provides Infrastructure and Technology Services to customers in a large range of verticals and is committed to their customers needs.

Managing Director and Co-Founder of the company, Shalendra Vashisth believes in the saying, which is to prevent an issue from occurring rather than fix it after it fails, and he has incorporated this concept into the working of SWAFE. Prevention rather than fixing, along with the transparent services SWAFE provides are unique concepts which ensures that the customers do not face any discrepancies.

Through timely aggressive and innovative use of regular preventive maintenance, SWAFE stays true to its motto of prevent VS fix, which helps to reduce failures by 50-70 percent, and by doing so prolongs the life of the machinery by 1 year and revenue savings of 4 to 7 crore annually. This method of tackling with their services ensures fewer break downs and fewer problems to fix.

Breakdowns are directly proportionate to the environmental condition in which the UPS is kept and the power situation in the country. India currently falls in the category where the failure and breakdown rate is on the high side. MD Shalendra commented, “We have been working towards bringing down the rate of system failures and so far we have seen good results. We have managed to decrease the failure rates by 50-70 percent due to our regular maintenance systems.”

There is transparency in the workings and functionality of the company, wherein internal systems capture and track work done and clients have access to this in real time. Clients have direct access to SWAFE’s Service System that records all their Preventive Maintenance and Trouble Tickets from inception to completion. They can see the status in real time, as SWAFE engineers work on the problem. From this system the company’s SLA compliance comes, so the client’s have direct access to the underlying data SWAFE uses, at the same time that is created.

All these concepts lower the failure rates and reduce the total system risk of failure, which helps to reduce the need for higher redundancy. Since there are lower failure rates due to constant maintenance, SWAFE can focus on those that need repairs faster.

MD Shalendra Vashisth said, “We are committed to our client’s requirement and we ensure that there is no discrepancy at any level. We believe in a transparent system, so the client is informed about the progress of the services we provide to them. It is better to take precautionary measure and prevent failure through timely maintenance rather than wait for a failure to occur. This way we help ensure that our clients are satisfied with the services we are providing them with.”