SunTec Streamlines Axis Bank's Billing Processes

Axis Bank has partnered with SunTec to consolidate its disparate billing silos, and centralise and streamline the pricing and billing processes. The solution will further help Axis Bank create personalised product packages or bundles and manage fee billing for Payment and Cash Management, while having a unified view of its customers.

“SunTec’s solution allowed us to consolidate all our home grown billing-processes. This improved our efficiency in handling the very complex billing function. We deployed the solution in two separate phases for our current accounts, cash credit accounts and savings bank accounts. Going forward, we aim to leverage SunTec features like relationship based pricing and bill modelling. The implementation was remarkably quick,” said Subhakanta Satpathy, Axis Bank.

SunTec’s implementation project for Axis Bank was spread over two different stages. Stage-1 saw SunTec’s solution being implemented for the bank’s Current and Cash Credit Accounts, which were on a monthly billing cycle. The project began in March 2007 and was completed in July 2007. After this, SunTec’s RBP solution was implemented for their Savings Bank Retail Accounts (Quarterly Billing) and the project was completed by December 2007.

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“We are happy that SunTec could meet Axis Bank’s expectations in the stipulated time,” said Nanda Kumar, CEO, SunTec. “With an ever-growing customer base like that of Axis Bank, it gets more challenging by the day to deliver consistent and personalized customer experience across every interaction channel. We are proud that they banked on us to deliver on this count.”