Siemens Launches New UC Soln For SMBs

Siemens Enterprise Communications, has announced OpenScape Office MX, an all-in-one unified communications (UC) solution. Designed specifically to meet the communications needs of small and medium businesses (SMBs), the product includes features designed to yield SMBs greater employee productivity, improved customer collaboration and reduced communication costs.

“In the development of OpenScape Office MX, we listened to the needs of our channel partners and the market,” said Eve Aretakis, Executive Vice President- Voice and Application Platforms,Siemens Enterprise Communications. “In order to stay ahead of the curve, small and medium enterprises need to be able to offer dynamic and responsive customer service, without incurring significant expenditures. Our channel partners can offer the next generation of a highly advanced UC product that dramatically reduces installation time and is intuitive and easy to use to ultimately accelerate business communications.”

OpenScape Office MX is the successor to HiPath OpenOffice ME and delivers voice, UC and critical data network capabilities in a single, easy-to-install service application. Following extensive consultation with channel partners and customers, more than 50 improvements have been made to the product. The result is the most comprehensive all-in-one UC solution for SMBs on the market, including:

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• A comprehensive set of cutting-edge UC capabilities normally only found in solutions for large enterprises, such as voice and conferencing services, presence, voicemail, messaging and mobility
• Access to a complete range of voice and UC features directly from an Outlook window
• New presence-enabled multi-channel contact center capabilities, allowing businesses to accelerate response time and improve first contact resolution, helping to improve overall customer satisfaction

Designed to work from within Microsoft Outlook, OpenScape Office MX enables users to intuitively access advanced UC features such as drag and drop conferencing, call recording, and click to call simply and easily from within their Outlook window. Users can now easily and intuitively launch conference calls; check on the presence of their peers; control how, when, and by whom they can be contacted at any given time; and automatically update their voicemail based on their Outlook calendar.