Avaya Offers New UC Capabilities For Small Enterprises

Avaya has introduced the new release of Avaya IP Office—the company’s flagship communications solution for small and medium-sized enterprises (SMEs). Avaya IP Office 6.0 features new unified communications (UC) capabilities that deliver enhanced user experiences to employees in any location. These capabilities include advanced collaboration tools using voice, instant messaging, presence and video to drive a more productive and flexible workforce.

Additionally, Avaya IP Office is now easier and more affordable for a key market segment — businesses with less than 20 employees — to install and use. This enables the smallest of companies to implement the advanced communications and customer service functions of larger systems.

“With Avaya IP Office 6.0 in place, small enterprises don’t have to sacrifice easy operations in order to get the enhanced communications features of large enterprises,” said Anthony Bartolo, general manager, Small and Medium Enterprise Communications. “Our latest version provides SMEs with all of the next-generation collaboration tools necessary for competing more effectively today against peers and larger competitors—and for thriving as the economy recovers.”

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Improved collaboration tools, greater capacity to address SME challenges

Avaya has announced advancements to its user-based SME solutions, including enhancements to Avaya one-X Portal for IP Office—a desktop communications tool easily accessible via Web—and new video collaboration capabilities.

Avaya one-X Portal for IP Office lets users manage communications from a business office, home office or on the road via a Web browser-based interface (using a VPN and PC/phone combination). Today, the new release adds fully-integrated instant messaging with embedded voice calling and presence – boosting both the speed and responsiveness of inter-office communications among co-workers. Additionally, the audio conferencing feature, which allows up to 64 parties on a single call, now provides the ability to view, add, drop and mute attendees, as well as record conference calls.

Avaya IP Office 6.0 also introduces video collaboration through a new IP Office Video Softphone application. This offers voice control features via a virtual phone on a PC or laptop, supporting point-to-point video communications when visuals are required.

Other key Avaya IP Office improvements include doubling support capacity in a Multi-Site Network to 1,000 users. This enables SMEs in a wide area network to extend the benefits of seamless communications, such as extension dialing and conferencing, to everyone across the business. Additionally, to keep essential communications running during an outage, Avaya IP Office enhances business continuity beyond telephony operation to now include voice messaging, auto attendant and other capabilities.