 "Siemens Enterprise Communications Offers OpenScape Voice V4")
Siemens Enterprise Communications Group (SEN Group), a provider of enterprise communications solutions, has announced the availability of OpenScape Voice V4, the next release of SEN Group’s software-based voice solution. The new version features OpenScape Branch and OpenScape Concierge, two capabilities designed to provide new flexible deployment options and improve the customer experience.
OpenScape Branch helps deliver scalable, feature-rich communications for customers with multiple branch offices. It allows customers to streamline business communications by extending seamless voice services across all company offices with a SIP Proxy for survivability and a Session Border Controller (SBC) for local SIP trunking connections. It provides for management integration on a common portal for easier installation and integration, and can help reduce audio conferencing costs, call charges and power consumption.
OpenScape Concierge is a unified communications (UC) Attendant Console application. OpenScape Concierge extends the benefits of UC beyond desktop users to also support telephone attendants, such as switchboard operators, with real-time UC-based presence status information for contacts across both OpenScape Voice and HiPath 4000 systems. It also supports call queue and corporate directory integration, allowing telephone attendants to more easily direct incoming calls to anyone in the organisation.
“Customers such as those in the financial and retail verticals, with multiple branch offices, are looking for ways to upgrade legacy systems to enterprise class, open, IP-based software solutions to improve business processes and stay competitive in the marketplace,” said Eve Aretakis, Executive Vice President of voice and application platforms. “And as enterprises also work within limited budgets, a data centre approach like the one offered with OpenScape makes perfect sense. As an open, pure IP solution, it protects the customer’s existing investments by overlaying onto existing architecture.”
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