 "Salesforce.com's Service Cloud 2 Ranked A Leader By Forrester")
Salesforce.com has announced that Service Cloud 2 has been cited as a Leader in ‘The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010’ (Forrester Research, July, 2010).
Salesforce.com was recognized for ‘growing quickly by making CRM solutions available through the SaaS deployment model.’ Specifically, the company was noted for providing very strong support for: ‘Phone agents, social web; customisation; security; Web 2.0-enabling technologies; usability and mobile devices.’
“There’s no ‘Press 1’ on Twitter. Today’s customers aren’t waiting on hold. They’re on Cloud 2 – they’re mobile, using social networks, and demanding real-time answers,” said Alex Dayon, Executive Vice President-CRM, salesforce.com. “Service Cloud 2 helps customer service teams provide modern customer service in the cloud.”
The company also received high scores for its current offering, particularly in customer service, architecture and platform, and usability, as well as for its strategy, particularly its time-to-value and product strategy.
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